Firmstep Crm

The Audit Of Best Value And Community Planning East ...
Prepared by Audit Scotland June 2015 East Dunbartonshire Council A follow-up report The Audit of Best Value and Community Planning ... Doc Retrieval

Pay360 SCP (Secure Card Portal) - YouTube
Pay360 SCP (Secure Card Portal) Payment integration from eForms / CRM / Online Applications etc. ... View Video

REPORT TO DATE OF MEETING - South Ribble
REPORT TO DATE OF MEETING Council 18/1/2017 South Ribble Borough Council currently utilises a cloud based Customer Relationship Management (CRM) solution from Firmstep for a further 12 months with the current supplier for the reasons set out in this report. ... Document Retrieval

CRM Enhancement Decision Paper - Charnwood
CRM enhancement Decision Paper Online Customer Experience Project Version: V_FINAL The 2020 vision and use of Customer Relationship Management systems 5. Selection of CRM system 6. (Firmstep, Cuttlefish, and ... Read Full Source

Altogether Better Durham Our ICT Strategy
Altogether Better Durham – our ICT Strategy April 2015 to March 2018 2016 revision ... Fetch Here

MindTouch - Wikipedia
Content management system, customer relationship management: License: Proprietary software as a service: Website: mindtouch.com: MindTouch is an American multinational technology company headquartered in San Diego, California that designs, develops, and sells SaaS computer software and online ... Read Article

Date:08/04/16 Version: Final - Modern Gov
Date:08/04/16 Version: Final Project Ref Number Description Project Start Date Project Completion Date Project Lead/Project Firmstep Customer Relationship Management (CRM) system installed. 2. Kier Waste management services process completed and uploaded. 3. ... View Full Source

REPORT TO CABINET TO BE HELD ON 20 OCTOBER 2015
TO BE HELD ON 20 OCTOBER 2015 Key Decision No Forward Plan Ref No 12 Corporate Priority The proposals in this report contribute to the delivery of all the Council’s priorities technology and Firmstep service delivery platform across all Council ... View Document

ITEM: 11 - Moray
ITEM: 11 PAGE: 2 high level deliverables for 2015/16 is contained in . Appendix 2. with the the high quality of data held within the Customer Relationship Management system related to this group of customers. The service representatives ... Read Document

Better Connected 20 14 - Nottingham
Www.socitm.net/insight Better connected 20 14: a snapshot of all local authority websites February 2014 ... Access Content

Report To The Cabinet - Epping Forest District
Year with a further report to the Cabinet if additional resources are required; (d) to undertake a full feasibility design and costing of the main reception Stream 3 - Evaluation of Customer Relationship Management (CRM) Systems. 11. ... Fetch Full Source

Customer Centre Manager - Person Specification
Customer Centre Manager Req No Revenues, Welfare and Customer Services Manager Date 22/05/2017 Innovative approach to problem solving Knowledge of the Firmstep CRM system Self-motivated and able to manage own workload Physical Requirements: ... Visit Document

RBWM CRM Lite And MyAccount.pptx - Digital Transform
CRM Lite and MyAccount Creating a touchless digital council Lagan and Firmstep products for CRM Lite: “Just deliver what the customer needs, with greater self-service”. RBWM CRM Lite and MyAccount.pptx.key Created Date: ... Access Document

Website Integration Options - YouTube
According to the recent UKAuthority Local Digital Report, 86% of UK local authorities say that back office integration is the single biggest obstacle to achi ... View Video

Customer Services Service Delivery Plan 2015-2016
Customer services – Service Delivery Plan 2015-2016 Overview of Customer Services The Customer Services Team comprises; replacement of the new Customer Relationship Management System, staff illness and increase in work on the ... Read Here

APPENDIX A Performance Monitoring Template
Firmstep. Housing Benefit account look up finalised and ready for Complete for all old CRM service areas 1) Customer First Strategy WP02 Strategy being fully reviewed and incorporated into Phase 2 2) Communications and Organisational Change WP03 ... Fetch This Document

PowerPoint Presentation
Old CRM corrupt and multiple duplicated entries. Considered council using tax records, possible data protection issues. All data cleared out by Firmstep prior to ‘Go Live’ and electoral register imported . Training. Scarborough Borough Council. Go Live. ... Retrieve Full Source

Drupal - Wikipedia
Drupal 8 in action. Showing in-context editing and previews . Original author(s) Dries Buytaert: Initial release: May 18, 2000; 17 years ago () Stable release ... Read Article

EAST CAMBRIDGESHIRE DISTRICT COUNCIL
Lagan CRM, Firmstep 3. Human Resources (HR) and Payroll Software Solution-this is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR ... View This Document

CORPORATE GOVERNANCE SERVICE ASSURANCE STATEMENT
CORPORATE GOVERNANCE SERVICE ASSURANCE STATEMENT C:\\Users\\asmither\\AppData\\Local\\Microsoft\\Windows\\Temporary Internet Files\\Content.Outlook\\49BBOD1G\\Appendix B - Assurance Statement CSC.docx ... Document Viewer

Job Opportunities - Strata.solutions
Experience of working with CRM or ERP systems in desirable. Apply The Firmstep Systems Analyst / Developer will work closely with staff from Teignbridge District Council and Strata (the council’s ICT provider). They will be part of a small but ... Fetch Content

Democracy.allerdale.gov.uk
TuesdayCorporate 7 June 2016 Overview and Scrutiny Committee Will meet on Friday 17 June 2016 at 11.00 am in The Wave Centre, Maryport Membership: Councillor Peter Kendall (Chairm ... Return Document

Revenues, Benefits And Customer Services Service Plan 2015/16
Revenues, Benefits and Customer Services Service Plan 2015/16 CRM or Firmstep (Customer Relationship Management System used in Contact Centre (CC) and One Stop Shop (OSS); JC+ (Job Centre Plus) WCC (Warwickshire County Council) ... Fetch Doc

BUDGET LONDON BOROUGH SCRUTINY OF WALTHAM COMMITTEE FOREST
Ii Waltham Forest Council and Committee Meetings All Council/Committee Meetings are held in public unless the business is exempt in accordance with the requirements of the Local Government Act 1972. ... Fetch This Document